Part of our ongoing series of careers in dentistry.  Charlotte Dentistry® encourages young people to consider the dental professions, and welcomes any questions you may have.

One of the first lessons a new dentist learns is that he or she can’t survive alone.  To be successful, a dentist has to have a good staff.staff2

Charlotte Dentistry® is blessed with having many of the best dental professionals in our region on our staff.  They are a big reason why we have continued to grow for more than 30 years, and they are vital to our future success.

A new dentist starting out has to be money-conscious, but one area where it never pays to scrimp is on key staff members.  Good staffers not only free up more of the dentist’s time so that he or she can concentrate on patients, but they make sure that everything runs properly so the dentist doesn’t have to spend hours after work trying to figure out insurance, billing, overhead, OSHA compliance, HR compliance, facility upgrades/renovations to name a few.

Typically, the first hires for a new dentist are an office manager, a hygienist and a dental assistant. These members should be considered key members of the team, and communications among team members is vital. When everyone communicates properly, people can help each other out, and more gets done.  The more that gets done, the more income the practice generates.

So a key question that a new dentist needs to ask about a new hire is: Can I work with this person.  Personality compatibility is important, but not as critical as honest communication.  An office manager that interrupts because a problem must be dealt with immediately is a better choice than one that lets trouble build because of protocol. Good managers tend to hire people who counteract weaknesses they may have.  As legendary adman David Ogilvy once said, “hire people bigger than you, and you become a company of giants.”

Professional credentials are important for new hires, but remember that in a new practice, people are going to be asked to do things outside their professional skill set, as part of the building process.  People who can do that will make the practice successful faster. Staff members who are willing to be flexible, versatile and exhibit self-drive and initiative are invaluable to the growth of the practice.

Are you a new dentist or considering a career in dentistry? Visit the “Ask the Expert” feature of our website to get questions answered.

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